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How 11zone Handles Your Personal Data

At 11zone, we collect only the data we need to run your account, process deposits via UPI, Paytm and PhonePe, and keep your session secure.

Data collected only as neededUPI, Paytm, PhonePe transaction privacySecure account storageYour right to request deletionIndia-region policy

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What This Privacy Policy Covers

11zone Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with 11zone — account registration, deposits and withdrawals through UPI, Paytm or PhonePe, live session activity, and any contact you make with our support team. We process personal data only where local law permits and only for the

1
purposes stated here. If you access 11zone from a region where local law restricts online gaming, your eligibility depends on those local regulations. Data shared during payment flows — such as your UPI handle or Paytm-linked mobile number — is used solely to complete that transaction
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and is never sold to third parties. We retain payment reference data only as long as legally required by applicable Indian financial regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of the information we hold, or need to raise a…

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security at 11zone is layered across every stage where your data moves — from account creation through to payment processing and ongoing session activity.

Encrypted Data Storage

All personal data — including your name, contact details and account history — is stored using AES-256 encryption. Database access is restricted to authorised backend systems with no direct human query access in production.

Cookie Policy and Control

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the banner shown on first visit or at any time from the privacy settings page.

Payment Data Handling

UPI, Paytm and PhonePe transactions are processed through PCI-DSS-compliant payment gateways. We store only a masked reference ID after a transaction completes — your full UPI handle or wallet credentials are never logged on our servers.

Account Security Practices

Two-factor verification is available for all accounts and strongly encouraged. Suspicious login attempts trigger automatic session locks, and you receive an immediate notification to your registered mobile number or email.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, transactional records are held for the period required under applicable Indian financial regulations, after which they are permanently deleted.

How to Request Changes

Submit a data correction or deletion request via the in-account Privacy Centre or by emailing our privacy team. We will confirm receipt within 24 hours and complete the action within five working days, sending written confirmation when done.

Common Questions About Your Privacy at 11zone

The questions below cover the most common concerns about data collection, your rights, how we use cookies, and what happens to your information when you close your account. If your question is not listed, contact our privacy team directly.

We collect your name, email address, mobile number and date of birth during registration. If you complete identity verification, we also hold a copy of the document you submit, stored encrypted and used only for that verification purpose.

We share data only with payment processors (UPI, Paytm, PhonePe gateways) and identity verification providers where required to complete a transaction or verify your account. We do not sell personal data to advertisers or data brokers.

Transactional and identity records are retained for the period prescribed by applicable Indian financial regulations following account closure. Once that period ends, all retained data is permanently and securely deleted from our systems.

Yes. Log in to your account, go to Account Settings then Privacy, and click 'Download My Data'. We will prepare a structured file of your account and transaction history and make it available within five working days.

Session cookies keep you logged in; analytics cookies help us see which pages work well. You can decline non-essential cookies from the consent banner or adjust them at any time in the Privacy section of your account settings.

Change your password immediately and contact our live chat support to log a security incident. We will lock the session, review access logs and notify you with findings within 24 hours of receiving the report.

Payment flows run through PCI-DSS-compliant gateways. After a transaction clears, only a masked reference ID remains on our side — your full UPI handle, Paytm credentials or PhonePe token are never stored on 11zone servers.

How 11zone Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Encrypted Data Storage

Cookie Policy and Control

Payment Data Handling

Account Security Practices

Data Retention Schedule

How to Request Changes

Common Questions About Your Privacy at 11zone

01 What personal data does 11zone collect when I open an account?

02 Does 11zone share my data with third parties?

03 How long does 11zone keep my data after I close my account?

04 Can I request a copy of the data 11zone holds about me?

05 How does 11zone use cookies and can I turn them off?

06 What should I do if I think my account data has been accessed without my permission?

07 Is my data protected when I deposit or withdraw using UPI or PhonePe?

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